Shipping and Returns

Warranty, Returns & Shipping Policy

1. Manufacturer’s Warranty

  • All units are covered by a 1-year limited manufacturer’s warranty from the date of purchase.
  • The warranty covers defects in materials and workmanship under normal use.
  • Remedies may include repair, replacement parts, or a replacement unit at our discretion.
  • Warranty does not cover damage caused by misuse, neglect, unauthorised modification, improper installation, or normal wear and tear.

Note: In certain regions, consumers may have additional rights under local consumer protection laws. These rights apply automatically and are not limited by this warranty.

 

 

2. Returns Policy

2.1 Change-of-Mind Returns

  • European Union & United Kingdom only:
     Customers purchasing online have a legal right to withdraw from the purchase within 14 days of delivery.
    • Customers are responsible for return shipping costs.
    • Products must be returned in original condition.
    • We can assist with organising collection; charges will be passed on to the customer.
  • All other regions (including US, Australia, Rest of World):
     Change-of-mind returns are not accepted unless required by local law.

2.2 Defective Product Returns (all regions)

  • If a product is defective within the warranty period, we will provide repair, spare parts, or a replacement unit.
  • In warranty cases, we cover the cost of replacement parts and shipping.
  • If a return is required, we provide instructions and cover return shipping for defective units.

 

 

3. Shipping of Spare Parts & Replacements

  • Light units (up to ~30 kg): Replacement parts or full unit may be shipped directly.
  • Medium units (up to ~65 kg): Priority on remote troubleshooting and parts replacement; full unit replacement if unrepairable.
  • Heavy units (200 kg): Priority on local repair or technician service; replacement or collection only if no repair solution is possible.

 

 

4. Regional Notes

  • European Union & United Kingdom: Consumers enjoy rights under local consumer law in addition to this policy (e.g. right of withdrawal, statutory guarantees).
  • Australia: Consumers enjoy statutory guarantees under local consumer law in addition to this policy.
  • United States & Other Regions: This policy applies in full; no change-of-mind returns are offered unless required by local law.

 

 

5. Product Liability & Compliance

  • All products are tested and certified for electrical and safety standards applicable in their intended markets.
  • We maintain product liability insurance and quality control processes.
  • In the event of a product recall or safety update, we will notify affected customers and cover associated costs.

 

 

6. How to Make a Claim

  1. Please firstly get product serial number (S/N sticker on the chiller unit), take a video of the issue while chiller is turning on and write the issue description, contact our support team via WhatsApp  +86 180 2542 1501  
  2. Our team would response within 24 hours and diagonis the issue. If necessary, a video call can be scheduled with Syochi's after sales team to support. 
  3. If the issue cannot be resolved remotely, we will arrange repair, spare parts shipment, or replacement.
  4. For returns of defective products, we provide instructions and prepaid return labels.